Contact Us: Florida Blue Quick Reference Guide
| Contact Name | Contact For | Phone / Email / Website |
|---|---|---|
| BlueCard® Eligibility |
|
800-676-BLUE (2583) |
| Care Management/Disease Management |
|
844-730-BLUE (2583) carememberoutreach@bcbsfl.com Medicare Advantage:800-955-5692 medicare_casemanagement_vm@bcbsfl.com Transplant Requests: 844-701-2583 Fax: 904-357-6331 |
| Utilization Management |
|
Preservice Medical Review Department: 800-955-5692 (Use Availity®1 to enter your authorizations, referrals and inquiries) Transplant Requests: 844-701-2583 Fax Numbers: (include your authorization number on the medical records being faxed)
|
| Contact Center *Availity Transaction ID or Provider NPI required |
|
800-727-2227 then say one of the choices Fee Schedule Requests Form: floridablue.com/providers/forms |
| Federal Employee Program® (FEP) |
|
|
| Dental |
|
|
| Fraud / Abuse | Reporting Fraud and Abuse | 800-678-8355 specinvestunit@bcbsfl.com |
| Healthy Addition | Prenatal Program | 800-955-7635, Option 6 healthyaddition@bcbsfl.com |
| IRS Form 1099 | Questions Regarding Form 1099 | Fax: 913-982-8401 1099admin@bcbsfl.com |
| Revenue Program Management |
|
riskadjusmenttraining@bcbsfl.com |
| State Employees | State Employee Group Inquiries | 800-825-2583 |
Florida Blue Vendor Quick Reference Guide
| Contact Name | Contact For | Phone / Email / Website |
|---|---|---|
| Alignment Health | BlueMedicareSM Preferred HMO in Clay, Duval, Sarasota, Pinellas and Manatee Counties | 844-783-5191 |
| American Specialty Health | Chiropractic Services and Massage Therapy (performed by chiropractor) for claims processing, utilization management services and benefits | 800-972-4226 ashlink.com |
| Availity |
Non-Emergent Cardiology Services |
|
| Availity1 | Technical Support / Self-Service Tools | 800-AVAILITY / 800-282-4548 support@availity.com |
| Blue Canadian Travel Insurance |
|
800-727-2227 833-929-0903 operations@canassistance.com |
| Blue TPA Canadian Travel Insurance |
|
800-995-1683 800-361-6068 Florida.Providers@canassistance.com |
| CareCentrix® |
|
877-561-9910 Fax: 877-627-6688 carecentrixportal.com |
| CareCentrix Sleep Management | Sleep Management Program | 855-243-3326 sleepsms.com |
| Caremark Specialty Pharmacy Services |
|
866-278-5108, Fax: 800-323-2445 |
| Council for Affordable Quality Healthcare (CAQH) |
|
888-599-1771, Fax: 866-293-0414 Caqh.updhelp@acsgs.com upd.caqh.org/oas |
| CoverMyMeds® | Retail Pharmacy / Part D Electronic Prior Authorizations | 866-452-5017 covermymeds.com/main/partners/floridablue |
| Dermatology Network Solutions (DNS) / Podiatry Network Solutions (PNS) |
|
888-959-8714 info@pns-mgmt.com |
| eDispense (EDVM) | Vaccine Manager | 866-522-3386 transactrx.com |
| Eye Management, Inc. (EMI) | Ophthalmology Services (South Florida) | 800-329-1152 |
| Health Dialog | Care Navigation Capability | 877-789-2583 |
| Implantable Provider Group (IPG) | Implantable Device Procurement Program | 866-295-3195, Fax: 866-295-4773 ipgsurgical.com |
| Magellan Rx ManagementSM | Physician Administered Drug Program (PADP) | 800-424-4947 ih.magellanrx.com |
| MES Solutions |
|
800-437-8583, Fax: 888-868-2087 mesgroup.com |
| My Home Doctor | PATCH Program (South Florida) | 888-696-4322, Email questions to: customerservice@myhomedoctor.com |
1 Availity, LLC is a multi-payer joint venture company. For more information or to register, visit availity.com. Florida Blue is an independent licensee of the Blue Cross and Blue Shield Association.